This project explores how people navigate the justice system.

The justice system, as most things we do every day, has mostly turned digital.

As a result, the traditional pathways to justice (identifying a legal problem, getting advice, seeking help, accessing a complaint body, obtaining a resolution) have changed.

Ways of accessing justice are increasingly found online. This means that traditional approaches to resolving problems are changing.

People are now required to possess a degree of digital capability to navigate their digital justice journey.

The researchers want to understand whether people can cope with these changes and what impact this might have on access to justice.

The research wants to understand:

• How do people manage their digital journey?
• What are the benefits and the obstacles they face?
• What are the personal stories behind the promises of efficiency and speed of online systems?